FAQs

Ordering & Payment

Do you offer Cash on Delivery? Yes — Cash on Delivery is available all over Pakistan. Place your order, and pay in cash when the parcel arrives at your doorstep.

What other payment methods do you accept? Along with Cash on Delivery, we accept JazzCash and EasyPaisa. Choose your preferred method at checkout.

Can I change or cancel my order? Yes, as long as it hasn't been dispatched. WhatsApp us your order number as soon as possible at +92 329 9265924 and we'll update or cancel it. Once a parcel is with the courier, changes aren't possible — but you can use our 7-day return policy after delivery.

Delivery

How long does delivery take? Orders are dispatched within 1–2 business days and delivered within 3–5 business days nationwide. Major cities often receive orders faster.

What are the delivery charges? Delivery is FREE on orders above PKR 5,000. For smaller orders, a flat delivery fee is shown at checkout before you confirm.

Do you deliver to my city? We deliver everywhere in Pakistan — cities, towns and villages covered by our courier partners. If you're unsure about your area, WhatsApp us your address and we'll confirm.

Returns & Exchanges

What is your return policy? We offer 7-day easy returns. If you're not satisfied, contact us within 7 days of delivery for an exchange or refund. Items should be unused, unwashed, and in their original packaging. Full details are in our Return & Refund Policy.

What if I receive a damaged or wrong item? We're sorry in advance if that ever happens! Send us a photo on WhatsApp within 48 hours of delivery and we'll send a replacement or full refund — return delivery is on us in this case.

Products & Care

How should I wash my bedsheets, blankets and prayer mats? Our velvet items are hand wash only: use warm water with a mild detergent, don't squeeze or wring, hang to drip dry, and skip the dryer and iron. The full care instructions are on every product page — please follow them to keep colours and texture looking new.

How do I know which size to order? Every product lists its exact dimensions, and our Size Guide page explains our bedsheet, blanket and prayer mat (janamaz) sizes — plus how to measure your bed before ordering.

Do product colors look exactly like the photos? Minor differences can occur due to screen brightness and lighting, but if the received colour feels clearly different from the listing, our 7-day return policy has you covered.

Other

Do you offer bulk or wholesale rates? Yes — for shops, hotels, offices and events. WhatsApp us "BULK" with your requirements at +92 329 9265924 for special pricing.