Refund policy

7-day easy returns. If you're not satisfied with your purchase, contact us within 7 days of delivery to request a return or exchange.

Conditions. Items must be unused, unwashed, and in their original packaging with tags intact. For hygiene reasons, items that have been used or washed cannot be returned unless they are defective.

Damaged, defective or wrong items. Report these within 48 hours of delivery with photos via WhatsApp (+92 329 9265924). We will arrange a replacement or full refund, and return shipping in these cases is paid by us.

How to start a return. WhatsApp or email us your order number and reason. Our team will guide you through the return process and share the return address. Please don't send items back without contacting us first.

Refunds. Once the returned item is received and checked, refunds are issued within 7 business days — to your original payment method for prepaid orders, or via bank transfer / JazzCash / EasyPaisa for Cash on Delivery orders.

Return shipping. For change-of-mind returns, return delivery cost is paid by the customer. For our mistakes (damaged/defective/wrong item), we cover it.

Sale items. Discounted items can be exchanged; refunds on sale items are issued as store credit unless the item was defective.