Track Your Order

Where is my order?

Here's how order tracking works at IBM Enterprises:

Step 1 — Order confirmed. As soon as you place your order, you receive a confirmation with your order number. For Cash on Delivery orders, our team may call or WhatsApp you to confirm before dispatch.

Step 2 — Order dispatched. Once your parcel is handed to our courier partner (usually within 1–2 business days), you receive a tracking ID by SMS or WhatsApp.

Step 3 — Track your parcel. Use the tracking ID on the courier's website or app to follow your parcel. Most orders arrive within 3–5 business days anywhere in Pakistan; major cities like Lahore, Karachi, Islamabad, Rawalpindi and Faisalabad are often faster.

Haven't received a tracking ID?

If it's been more than 2 business days since your order and you haven't received a tracking ID, don't worry — just WhatsApp us your order number at +92 329 9265924 and we'll check the status immediately.

Delivery attempted but missed?

Couriers usually attempt delivery 2–3 times and will call you before arriving. If you missed the call, message us and we'll arrange re-delivery.